Made for You (Final Sale)
Each COLINÉ piece is individually handcrafted and prepared specifically for your order. Because all pieces are made to order, all sales are final. We are unable to accept returns or exchanges due to a change of mind or personal preference.
Natural Pearl Characteristics
No two natural pearls are exactly alike. Subtle variations in shape, color, surface texture, and luster are authentic characteristics of genuine pearls rather than defects.
Before dispatch, detailed photographs of your finished piece are sent to the email address provided with your order, allowing you to see its unique pearls and natural characteristics.
Cancellations
Cancellation requests may be made within 12 hours of placing your order. After this period, your piece may have already entered production and can no longer be cancelled.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or if you receive an incorrect item, please contact us within 7 days of delivery.
- How to Report: Email us at hello@bycoline.com with your order number and clear photos or videos showing the issue.
- Resolution: Once the issue has been reviewed and confirmed, we will work with you to provide an appropriate resolution, such as a replacement or repair.
Please do not return any item without contacting us first. Returns sent without prior authorization may not be accepted.
CONTACT US
We are here to help. For questions regarding your order or post-purchase support, please contact us at:
Email: hello@bycoline.com
Please include your order number in your message so we can assist you as quickly as possible.
Response Time
We aim to respond to all inquiries within 1–2 business days, Monday through Friday.