FAQ

Product & Materials

Are COLINÉ pearls natural?

Yes. COLINÉ pieces are handcrafted with carefully selected natural pearls, each chosen for its distinctive shape, tone, texture, and luster. Rather than seeking perfect uniformity, we select pearls for their individual character — the qualities that make each piece truly one of a kind.

Will my piece look exactly like the product photos?
Not exactly — and that is the defining beauty of natural pearls. Your piece will stay true to the design, proportions, and overall aesthetic shown, while the individual pearls will carry their own subtle variations.

Before dispatch, we send detailed photos of your finished piece so you can see the exact pearls selected for you.

Are natural marks and textures normal?
Yes. Natural surface textures, subtle growth lines, minor indentations, and variations in shape are authentic characteristics of genuine pearls rather than defects. We select our pearls for their distinct personality rather than uniform perfection.

What materials do you use?
COLINÉ pieces are handcrafted with natural freshwater pearls and S925 sterling silver. Detailed material specifications, pearl types, and dimensions are listed on each product page.

How do I choose the right size or length?
Detailed measurements are provided on every product page. We recommend comparing these dimensions with a necklace or bracelet you currently own to visualize how it will sit when worn.
Orders & Shipping

Are COLINÉ pieces made to order?
Yes. Each piece is individually prepared and handcrafted after your order is placed. Please allow approximately 7 business days for crafting and preparation before shipment.

Can I see my piece before it ships?
Yes. Once your piece is complete, we will send detailed photographs to the email address provided with your order, so you can see the actual pearls selected for you before dispatch.

This is a preview of your finished piece and does not require a response before shipment.

How long will my order take to arrive?

  • United States: Estimated 5–10 business days after dispatch, in addition to the approximately 7-business-day preparation period.
  • International: Delivery times vary by destination. All orders are shipped with tracking.
Returns, Cancellations & Care

Can I return or exchange my piece?
Because all pieces are handcrafted to order, all sales are final. We cannot accept returns or exchanges due to a change of mind or personal preference.

  • Cancellations: Requests may be made within 12 hours of placing your order.
  • Damaged, Defective, or Incorrect Items: Please contact us at hello@bycoline.com within 7 days of delivery with your order number and clear photos or videos showing the issue. Once reviewed and confirmed, we will work with you to provide an appropriate resolution.

How should I care for my COLINÉ jewelry?
Natural pearls require delicate care. Avoid direct contact with perfume, lotions, cosmetics, chemicals, and prolonged moisture. Gently wipe your jewelry with a soft cloth after wearing.

For complete guidance on cleaning, storage, pearl care, and clasp adjustments, please refer to our Jewelry Care Guide.